Support

As a DuraCloud user, the following support resources are currently available for your use. If you have suggestions for further support resources, please do not hesitate to contact us.

Customer Support:

Help Desk: Submit a support request ticket for technical questions or problems. Your ticket will be answered by our staff as soon as possible.

Training Materials: A compilation of training videos to assist in using DuraCloud.

Frequently Asked Questions: A list of general as well as technical questions and answers about DuraCloud.

Documentation: DuraCloud software and service documentation is available on the DuraCloud wiki.

Discussion Forum: Participate in the online discussion of the DuraCloud software, services, utilities, and all things related to the cloud.

Cancel Account: Please indicate why you wish to cancel your account and the date on which you would like your account canceled. Your request will be answered by our staff as soon as possible.

Open Source Community Support:

Open Source Development Resources: For members of the DuraCloud open source community, further development resources are available on the DuraCloud wiki.

General Support and Information:

Contact Us: Use the contact form if you have specific questions or issues.